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Terms and Conditions

Home Terms and Conditions
Welcome to Eko Cakes (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of https://ekocakes.com/ (the “Website”) and any purchases you make through it. By visiting the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website or place an order.

The Basics

1. Definitions

“Customer”, “you”, “your” – anyone accessing the Website or placing an order.

“Products” – cakes, pastries, and other items offered for sale on the Website.

“Order” – a purchase request placed by you through the Website.

You must be at least 18 years old and legally capable of entering into contracts to place an order. By placing an Order, you represent and warrant that you meet these eligibility requirements.

Ordering & Acceptance

3.1 Placing an Order
Orders are placed through our Website checkout. You must provide accurate contact, billing, delivery, and payment information.

After placing an Order, you will receive an Order confirmation e-mail.

A binding contract is formed only when we send you a separate confirmation that your Order has been accepted and processed.

All prices are displayed on the Website and include any applicable fees.

Prices and availability can change without notice.

Promotional offers may be limited by time, location, or stock.

We accept the payment methods listed at checkout.

Payment must be completed before the Order is confirmed.

You agree to pay all charges at the prices then in effect.

Payments are processed through secure third-party payment gateways.

Delivery & Pickup

5.1 Delivery

We offer delivery in accordance with the delivery options available at checkout (e.g., free delivery within Lagos).

Delivery times are estimates and not guaranteed.

You must provide accurate delivery address and contact details.

If no one is available to receive the Order at the agreed time, additional delivery fees may apply or the Order may be returned to our location.
If pickup is available as an option, you must collect the Order during the appointed time.

Cancellations & Changes

6. Cancellations & Changes

Requests for cancellation or change must be submitted in writing or through the Website contact options before the Order is prepared or dispatched.

Once an Order is prepared, cancellation may not be possible, and partial or no refund may be issued depending on the status of the Order.

Quality, Allergy & Ingredients

7. Quality, Allergy & Ingredients

Products are prepared according to standard recipes.

Ingredients, flavours, or actual decorations may vary slightly from images on the Website.

You must inform us of any known allergies before placing an Order. We are not liable for allergic reactions.

We do not warrant that all Products are free from allergens unless explicitly specified.

Returns, Refunds & Replacements

8. Returns, Refunds & Replacements

Because products are perishable, we do not accept returns once delivered.

If you believe your Order is incorrect, damaged, or unsatisfactory, contact our support team within 24 hours of delivery. Evidence (such as photos) may be requested.

Refunds or replacements are at our discretion.

Others

9. Intellectual Property
All content on the Website including logos, text, images, and graphics are our property or used with permission. You may not copy, reproduce or use them without express written permission.
To the fullest extent permitted by law, our liability arising from your use of the Website or products is limited to the amount you paid for the Order. We are not liable for any indirect, incidental, or consequential damages.
You agree to indemnify and hold us harmless from any claims arising out of your breach of these Terms or use of the Website.
These Terms and any disputes arising out of them are governed by the laws of Nigeria. Any legal action will be brought exclusively in courts located in Nigeria.
We may modify these Terms any time by posting updated Terms on the Website. Changes are effective when posted. Your continued use after changes indicates acceptance.
If you have questions or concerns about these Terms, please contact: Eko Cakes – e-mail: hello@ekocakes.com ; phone: 0816 230 0183.

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